As a client of Mary Path Counselling you have the right to:

• be always treated with respect and dignity, regardless of cultural or ethnic background, religious beliefs, age, gender or sexual identity.

• Have your assessment and treatment carried out in your preferred language with a qualified interpreter present.

• Privacy and confidentiality of your health records. Confidentiality will not be broken unless you are at risk of harming yourself or others.

• Access to your records.

• Access advocacy and other support services and determine who will represent you at Mary Path Counselling.

• Nominate if you wish to have someone present during your counselling sessions.

• Be involved in the development of your care and treatment plan and make decisions regarding your care.

• Refuse treatment.

• Withdraw from counselling at any time.

• Access, wherever possible, a counsellor of your own gender.

• Ask to change counsellors.

• Express compliments, complaints and air grievances regarding your care and have them addressed by Mary Path Counselling fairly and in a timely manner without redress.

Mary Path Counselling will:

• Provide the highest quality service to its clients.

• Be responsive to our clients' needs and respect their individuality and skills.

• Take the clients wishes into account.

• Ensure all staff who provide counselling services hold professional qualifications.

• Adhere to all commonwealth and western Australian legislation and standards.

• Provide our service in a safe and conducive environment.

• Involve our clients and their careers, where consent is given, in the development of their treatment and recovery plan.

• Deal with complaints in a fair and timely manner without retribution.